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We offer a comprehensive two-year warranty to ensure you enjoy worry-free protection during use. The warranty period begins on the actual date you receive the product, covering all possible quality issues to ensure that your interests are fully protected.

During the warranty period, we promise to repair or replace products with quality issues for free, including but not limited to firmware updates, sending replacement parts, factory repairs and exchanges, to ensure your experience is optimal. However, our warranty service comes with limitations. Specifically:

(1) Accidental damage caused by improper handling, such as dropping or collisions, is not covered by warranty;

(2) Damage resulting from misuse, and not following the product manual or user guides, is not covered by warranty;

(3) Damage resulting from unauthorized disassembly, third-party repairs, modifications, firmware flashing, etc., without written approval from Proxisky’s official after-sales, is not covered by warranty;

(4) Damage resulting from operation in unsuitable environments, such as water immersion or rain exposure, is not covered by warranty;

(5) Damage resulting from irresistible external forces, such as earthquakes, is not covered by warranty;

(6) Products without purchase records from official Proxisky website or authorized dealers are not covered by warranty.

For products beyond the two-year warranty period, we can offer paid repair services. Please contact your seller directly if your products are not ordered and purchased from our official website. After-sales support mentioned above is only available to products purchased from official Proxisky website and authorized dealers.

In terms of international shipping, if you discover obvious deformation or damage to exterior packaging upon receipt, please contact us via our official Discord server or email. If you discover damage to products upon receipt, please contact us and provide photos of the exterior packaging. After verification and confirmation that the damage was caused during transportation, we will provide the corresponding solution.

Since we are only accepting USD for purchases made on our website, payments done in other currencies will be converted to USD with exchange rates of the time. If a refund needs to be issued some time later when exchange rate has changed, the refunded amount in other currencies may differ, and we will not be held accountable for compensations. We only receive and refund in the same amount of USD.

We always strive to provide high-quality products and excellent service to our customers. Our warranty policy is our commitment to our customers, ensuring you receive the highest level of protection while using our products.

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